Terms of Service

Welcome to LAAVII. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before using our website or placing an order.

1. Acceptance of Terms

By accessing this website, browsing our products, or placing an order, you agree to comply with these Terms of Service and all applicable laws and regulations.

2. Products & Pricing

We strive to ensure all product descriptions, images, and prices are accurate. However, errors may occasionally occur. LAAVII reserves the right to correct pricing, product information, or discontinue products without prior notice.

3. Order Acceptance

Once an order is placed, it is subject to verification and acceptance. We reserve the right to refuse, cancel, or limit any order due to product availability, pricing errors, suspected fraud, or any other legitimate reason.

4. Payments

We accept secure online payments through our payment partners as well as Cash on Delivery (where available). Payment options may vary depending on your location.

5. Shipping & Delivery

Estimated delivery timelines are provided for convenience only and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.

6. Intellectual Property

All content on this website, including logos, images, graphics, product descriptions, and text, is the property of LAAVII and may not be copied, reproduced, or used without prior written permission.

7. Limitation of Liability

LAAVII shall not be liable for indirect, incidental, or consequential damages arising from the use of our website or products, except where required by applicable law.

8. Changes to Terms

We reserve the right to modify these Terms of Service at any time. Updated versions will be posted on this page and become effective immediately upon publication.

9. Contact

For any questions regarding these Terms, please contact us at:

Email: support@laavii.com

Privacy Policy

Your privacy is important to us. This Privacy Policy explains how LAAVII collects, uses, and protects your information.

Information We Collect

We may collect:

• 
  Name
  
• 
  Email address
  
• 
  Phone number
  
• 
  Shipping and billing address
  
• 
  Payment information (processed securely through our payment partners)
  
• 
  Order history
  
• 
  Device and browser information
  

How We Use Your Information

Your information is used to:

• 
  Process and deliver your orders
  
• 
  Provide customer support
  
• 
  Improve our website and services
  
• 
  Send order updates and important notifications
  
• 
  Prevent fraud and maintain website security
  

Sharing of Information

We only share information with trusted third-party service providers such as payment gateways, shipping partners, and other services necessary to fulfill your order.

We never sell your personal information.

Data Security

We implement reasonable security measures to protect your information. However, no online system can guarantee absolute security.

Cookies

Our website may use cookies to improve your browsing experience and website performance.

Contact

For privacy-related concerns, contact:

support@laavii.com

Shipping Policy

We aim to process and deliver every order as quickly as possible.

Order Processing

Orders are generally processed within 1–2 business days after successful payment or order confirmation.

Delivery Timeline

Estimated delivery:

• 
  Standard: 8–10 business days
  
• 
  Express: 5-7 business days
  

Delivery times may vary depending on courier operations and location.

Shipping Charges

Shipping charges, if applicable, are displayed during checkout.

Order Tracking

Once your order has been shipped, you will receive tracking details via email.

Delays

Unexpected delays caused by courier partners, weather, natural disasters, public holidays, or circumstances beyond our control may affect delivery timelines.

Returns

We currently do not accept returns after successful delivery.

Replacement Eligibility

A replacement will only be provided if:

• 
  The product is received damaged, or
  
• 
  You receive an incorrect product.
  

Reporting an Issue

To request a replacement:

• 
  Contact us within 48 hours of delivery.
  
• 
  Provide your order number.
  
• 
  Share clear photographs of:
  
  
  The product
  
  
  Packaging
  
  
  Shipping label
  
  
  
• 
  An unboxing video may be requested for verification.
  

Approved Claims

Once verified, we will arrange a replacement at no additional cost.

Replacement Will Not Be Provided For

• 
  Change of mind
  
• 
  Incorrect order placed by the customer
  
• 
  Minor packaging damage that does not affect the product
  
• 
  Damage caused after delivery
  
• 
  Normal wear and tear
  

Refund Policy

Refunds are issued only under the following circumstances:

• 
  The ordered item is unavailable.
  
• 
  Your order is cancelled before shipment.
  
• 
  A refund cannot be provided for an approved damaged or incorrect product.
  

Refund Process

Approved refunds will be processed within 5–10 business days to the original payment method.

For Cash on Delivery orders, eligible refunds will be processed via bank transfer or another mutually agreed payment method.

Contact Us

Contact Us

If you have any questions regarding your order, shipping, or our policies, we're here to help.

LAAVII Customer Support

📧 Email: support@laavii.com

🌐 Website: www.laavii.com

Support Hours

Monday – Saturday

10:00 AM – 6:00 PM (IST)

We aim to respond to all customer inquiries within 24–48 business hours.